FloorClaim Privacy Policy

1. Information covered by this privacy policy

When you contact us or submit a request, we collect the information you choose to provide. This can include your name, email address, optional phone number, organization, role in the matter, property location, flooring concern, relevant history, and response deadline. A follow-up may ask for the full property address, the party commissioning the work, product information, installation timing, and details about an existing report.

Inspector applications collect your professional contact details, base location and service area, qualifications and certification status, flooring specialties, and report-writing experience. You may also provide a business name, availability, travel limits, insurance information and potential conflicts. We use this information to review suitability and discuss possible assignments; an application does not approve an inspector or promise work. Each application is saved separately and may require verification.

Only provide information you are authorized to share. Keep unknown facts marked unknown. The initial online forms do not accept file uploads or payment-card information. Do not include Social Security numbers, passwords, bank details, or sensitive identity documents in a request. If records are needed, we will agree how to send them and ask you to include your request reference.

2. How this privacy policy applies to your request

We use your information to understand the concern, contact the appropriate hiring party, assess scope, request relevant records, check inspector suitability and availability, prepare a quote, and coordinate agreed work. We also use it to maintain an accurate history of the request and respond to questions about the service.

Submitting a form asks FloorClaim to respond about that service request or inspector application by email or a phone number you provide. It does not subscribe you to marketing emails or automated text messages. A request does not confirm an appointment, payment, report acceptance, or a particular finding. Paid work and any appointment require separate confirmation.

3. Who receives information under this privacy policy

FloorClaim uses website hosting, email, and customer-management providers to operate intake and communicate with you. ActiveCampaign receives submitted contact and request information, and office notifications are delivered through our business email. These providers process information as part of delivering their services. You can read ActiveCampaign’s privacy policy and Google’s privacy policy for information about those services.

Relevant details may be shared with prospective or assigned inspectors to assess the job, obtain a quote, arrange access, and perform the agreed work. We limit this to information relevant to that purpose. Reports and supporting information are provided to the agreed hiring client and assigned inspector as appropriate to the assignment. Tell us before sending records if there are restrictions on who may receive them.

We do not sell submitted service-request information. We may disclose information where required by law or reasonably necessary to address fraud, protect security, or establish or defend rights. Links to outside websites have their own practices; this privacy policy describes FloorClaim’s intake.

4. Request records, security, and retention

Each submitted website request is saved separately, so another request from the same email address does not replace the original property history. Follow-up information is linked by its request reference. Customer-management contact details can reflect the latest submission; the separate request record preserves what was originally provided.

Access to full website request records requires authorized administrative access. We use access controls and encrypted website connections, but no online system or email delivery can be guaranteed completely secure. Avoid sending unnecessary personal information about occupants or other people.

We retain request and service records while needed to assess and provide the service, maintain its history, handle questions or disputes, and meet applicable obligations. The request archive does not automatically delete records on a fixed schedule. You may ask us to review, correct, or delete information; some records may need to be retained for contractual, legal, security, or accounting reasons. Corrections may be recorded as an addition so the original history remains clear.

5. Browser storage and referral information

The intake form uses temporary browser session storage for a request reference, retry information, and a fingerprint that detects whether submitted details have changed. It does not store the text of your answers in that session storage. This helps prevent a repeated click or interrupted connection from creating duplicate requests. Closing the browser session or clearing site storage may remove this retry information.

We may retain the landing-page address and advertising or referral parameters supplied in its link, such as campaign labels or a Google click identifier, with the request. This helps identify how inquiries reached us. Hosting and service providers may also process technical information such as IP addresses, browser information, timestamps, and security logs. The intake uses security checks and temporary rate limits to reduce abuse.

Privacy policy choices for advertising measurement

Optional Google Ads measurement loads only when you allow it through Privacy choices. It uses advertising cookies, click identifiers and limited page or submission activity to help us understand which ads lead to new client requests. Inspector applications and additional-detail submissions are not counted as new client leads. We do not send form answers, names, email addresses or telephone numbers in these conversion events. Advertising personalization and enhanced conversions are off.

Changing your privacy policy choices

You can decline measurement and still use all intake forms. Use the Privacy choices button at the bottom of a page to change your choice. We remember that choice in this browser for up to 90 days. A browser Global Privacy Control signal keeps optional Google Ads measurement off. Declining after previously allowing stops future measurement events from this implementation; it does not recall information already sent to Google. You can also clear cookies and site storage using your browser controls.

Administrative sign-in uses necessary cookies. Embedded services and outside links can have their own cookie practices. Browser settings let you clear or restrict cookies and site storage, although this can affect sign-in or form retries. The service-intake form remains available regardless of your measurement choice. A “Do Not Track” setting is distinct from Global Privacy Control.

6. Your privacy policy choices and questions

You may choose not to submit an online request and instead email intake@floorclaim.com. Without sufficient contact, property, and scope information, we may be unable to quote or arrange the requested work. You can ask us to correct contact details, explain information held about your request, or review a deletion request. We may need to verify your identity or authority before providing or changing another person’s information.

For questions about this privacy policy, contact David Craig at intake@floorclaim.com. Include your request reference when available, but do not send sensitive identity documents unless we agree a suitable method. FloorClaim services and intake are intended for adults arranging professional services, not for children submitting personal information.

We will update this privacy policy when the described practices change and revise the effective date above. Material changes affecting existing information will be handled with any notice or choice required by applicable law.